S
Shadmart.com
Dhaka
3 days agoFull-time
Job Description / Responsibility (Please read carefully) Shadmart Customer Support team is one of the best team in e-Commerce industry in Bangladesh. We are obsessed with helping our customers. The people who shop with us are at the centre of everything the company does, and this team is empowered and trusted to take care of their needs. It's a passionate, authentic group that’s excited to improve the customer experience every day. Visit our Facebook page and read the reviews to know more about our service level. SUMMARY: Shadmart Customer Support Representative is responsible for assisting customers to place orders over the Phone/Facebook/LiveChat and resolving issues related to understanding order status, cancelling an order, obtaining a refund, and general product inquiries regarding Shadmart. This is accomplished by responding to phone calls/facebook messages/live chats in a timely manner that addresses the core issue of the customer inquiry. The majority of inquiries should be resolved in the first response. Your contributions: • Answer incoming call/Reply Facebook Message/Live chat and correspondence in a professional and timely manner. • Place orders on behalf of customers. • Address customer needs and requests with a positive and can-do attitude. • Handle complex customer complaints and questions regarding product size, description, quality, delivery, billing, and refund policies. • Use judgment to find creative solutions to resolve customer issues that fall outside the normal guidelines. • Ability to accept increased decision-making authority in creating solutions for customers. • Work autonomously to resolve the majority of customer issues without management intervention. • Meet Key Performance Indicator expectations (average speed of answer, handle time, first contact resolution). • Perform other duties/projects assigned from time to time. Other Requirements: • Must be good at sales and convincing customers • Strong verbal and written communication skills in Bangla- exceptionally friendly and conversational. • Ability to call and large volumes of incoming e-mails, and Facebook messages working reliably and autonomously. • Ability to work independently with a high degree of accuracy natural self-starter. • Proficiency with multi-tasking, prioritizing, and managing time effectively. • Education Background: HSC/ A’level/Undergraduate Salary and Benefits: We offer competitive starting salaries. Exact figures depend on the position, shifts you work, your sales skill, and job experience. • Special discount code to purchase from Shadmart.com • Monthly Sales Bonus. • Yearly Medical Allowance • Yearly Festive Bonus • Monthly Transport Allowance • Monthly Attendance Bonus Salary: 20k to 60k including sales bonus. (No boundaries set here - the more you bring to the table for us, the more you get) Interview Period: April, August and December. We think everyone's time is important. Instead of scheduling an interview and wasting your time, we are asking most of the important questions below that will help us to take decision regarding your application. So please take time and fill up the form. If we are really satisfied, we will call you for an Interview and might offer you the job next day. Also read this article before applying - https://goo.gl/p1rAud
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